Refund policy

Returns & Refunds Policy

At Nazuro, we want to ensure you are satisfied with your purchase. If things don't go as planned, here is how we handle returns, damages, and lost items. For any assistance, please reach out to our support team at nazuroteam@gmail.com.

1. Size Exchanges

If your item doesn't fit quite right, we offer size exchanges within 15 days of delivery.

  • Conditions: Items must be unworn, undamaged, and in their original, brand-new condition.

  • Availability: Exchanges are subject to current stock levels.

  • Process: To start an exchange, please contact nazuroteam@gmail.com. to request a Return Form. Our team will then email you specific instructions on how to send your package back.

  • Shipping: Please note that customers are responsible for the cost of return shipping for exchanges.

2. Damaged or Defective Items

If your order arrives damaged, we want to make it right immediately. There is no need to mail the damaged product back to us.

  • Timeline: Contact nazuroteam@gmail.com. within 7 days of receiving the item.

  • Resolution: We will provide either a full refund or a free replacement—your choice. Just send us a quick photo of the damage to our email to help us verify the claim.

3. Lost Parcels & Delivery Issues

We understand that shipping mishaps happen. Here is how we handle transit issues:

  • Verified Lost in Transit: If your package is lost before delivery, we will offer you a priority re-shipment at no cost or a full immediate refund. Contact nazuroteam@gmail.com. to start a claim.

  • Marked as "Delivered": If the courier confirms delivery to your address, we are unable to issue a refund. In these cases, the responsibility lies with the recipient. We recommend checking with neighbors or your local post office. If you need assistance with tracking details, contact us at nazuroteam@gmail.com.

General Information

Refund Processing Once a refund is approved, it will be issued to your original payment method.

  • Timeline: Please allow 5–7 business days for the funds to appear in your account. You will receive a confirmation email the moment it is processed.

  • Transaction Fees: Please note that any non-refundable transaction fees from the payment processor will be deducted from your final refund total.

Non-Returnable Items To maintain exclusivity and fairness, certain items are considered Final Sale and cannot be returned or exchanged:

  • Limited Edition products

  • Items explicitly marked as "Final Sale" on the product page.

Questions? Our team is here to help. Reach out anytime at azuroteam@gmail.com.